FAQs
General Support
Warranty & Return Policy
Every POM Safe device comes with a one year replacement warranty against manufacturing defects or fault. If you would like to speak with a representative about your POM warranty please email support@pomsafe.com.
Warranty & Return Policy
Additional POM Safe Features
Auto Text
By enabling the Auto Text feature through the POM Safe app you’ll be able to type a predetermined text message that can be sent to 10 contact by holding the center button of the POM Safe device for 5 seconds.
Your selected contacts will receive a text message from a no-reply phone number with the signature “Sent from the POM of [Your Name].”
Watch the video below for more help.
Use the Auto Text feature to send a pre-written text message to up to 5 contacts simultaneously.
Auto Text
Auto Call
By enabling the Auto Call feature in your POM Safe app you’ll be able to initiate a phone through the POM device to a predetermined contact by holding the center button down for 5 seconds.
The POM device has a built-in microphone and speaker so you’ll be able to hear and speak directly through the device.
Auto Call is a quick and convenient way to stay in touch with family, friends, co-workers or anyone you wish without needing to unlock your phone or dial any numbers.
Watch the video below for more help.
Use the Auto Call feature to place a phone call to a predetermined contact without having to touch your phone.
Auto Call
Fake Call
The Fake Call feature was designed as a deescalation tool, or as a convent way to remove yourself from awkward or uncomfortable situations. By enabling the Fake Call feature in your app, you will be able to send a call to your phone by holding the center button of your POM device for 5 seconds.
A call will be placed to your phone that will always come from the same number, so feel free to save the number as a contact that will help you excuse yourself from a situation such as “Work Office” for example.
Watch the video below for more help.
Use the Fake Call feature to send an automated phone call to your phone.
Fake Call
Virtual Escort
The Virtual Escort feature allows you to set an optional destination address and timer. As you travel to your destination the countdown timer begins. When you arrive safely at your destination simply stop the Virtual Escort. If you do not arrive and turn off the escort an emergency alert will be sent to the POM Response Center on your behalf.
Due to the limitations of certain smart phone a phone call may not be automatically initiated through the POM device. Instead, a dispatcher will call your phone to determine the situation. If dispatch is unable to reach you, they will send emergency responders to your location.
If you forget to turn off your virtual escort, but arrive at your destination safely, simply let the dispatcher know and they will mark the alert as a false alarm.
There are no penalties for sending a false alarm. We’re all here to keep you safe!
Watch the video below for more help.
Virtual Escort can be used to send an emergency alert on your behalf.
Virtual Escort
Phone Settings & Permissions
Details about phone settings, permissions and location sharing
The POM system requires certain settings and permissions be enabled on your phone such as microphone access, location sharing permission, bluetooth access and cellular or WiFi service.
Location Sharing Permission: When creating your POM account and pairing your POM device you will be prompted to allow location sharing permissions. In order for the system to work properly, “Always” share location must be selected. To clarify, this does not mean that your location is always being shared. This means that your phone will always allow location sharing when requested by the POM app, but the app only asks to send your location during an emergency alert. By selecting “Only While Using App” your phone would have to be unlocked and the app must be at the forefront of the screen in order for your phone to grant permission to share location. When location is shared with our POM Response Center, they will be able to see a location pin on a map. Your location will update during the entirety of the emergency alert. Once our dispatchers have resolved the alert, the map showing your location is removed from their database and your phone will no longer send location data.
Microphone Access: During set-up the POM app will ask for access to your microphone. This will allow the POM device to be used as an extension of your phone. You will be able to speak directly into the POM device when using the Auto Call feature, or when communicating with the POM Response Center during an emergency alert.
Bluetooth Access: The POM device is connected to your phone via Bluetooth. For this reason your phone’s Bluetooth must be turned on in your phones settings, and your POM device must be paired and connected in order to function properly.
Cellular or WiFi connection: The POM app sends information from your profile as well as GPS location information to a live dispatcher when you trigger an emergency alert. This requires cellular data or WiFi service, however only the minimal amount of service (one bar) is needed to send information to the POM Response Center. When you may not have enough service for a clear phone call, as long as you have at least one bar of service, your location and profile information will be received by a dispatcher who can direct emergency services to you.
In order for the POM system to work properly, you must enable certain permissions and settings on your phone.
Details about phone settings, permissions and location sharing
How does POM Safe locate me?
POM Safe uses GPS location technology to locate you in the event of an emergency.
When you trigger an emergency alert either from the POM device or from the app, your GPS location is sent to a POM Response Dispatcher via cellular or WiFi connection. Your location is only shared during an emergency alert.
During an emergency alert our dispatcher will view a map containing live-updating GPS location pins. If you are changing location during an alert our dispatchers will be able to relay this information to local emergency responders.
Once the emergency alert is resolved, the map containing your location pins is no longer available to view by dispatchers in the POM Safe Response Center.
How does POM Safe locate me?
Does POM Safe require cellular service or wifi?
The POM Safe app sends information from your profile as well as GPS location information to a live dispatcher when you trigger an emergency alert. This requires cellular data or WiFi service, however only the minimal amount of service (one bar) is needed to send information to the POM Safe Response Center.
When you may not have enough service to place a clear phone call, as long as you have at least one bar of service, your location and profile information will be received by a dispatcher who can direct emergency services to you.
Cellular or WiFi service is also required in order to use one-hold features such as Auto Call, Auto Text and Fake call.
Does POM Safe require cellular service or wifi?
Account & Device Connection
How to create your POM Safe Account
- To begin, go to the Google Play or Apple store on your phone and download the POM Safe app.
- Open the POM Safe app and select “Create Account” under the “Log in” button.
- Tell us how you got your POM by selecting “Through my job” “Through my school” or “Purchased online or a gift”.
- If you got your POM from your job or school, type and select your organization’s name.
- Enter your credentials on the account registration screen.
- When creating a password you must meet the security credentials by using a minimum of 8 characters that includes at least one uppercase letter, one lowercase letter, and a number.
- Read through and accept the terms and conditions.
- Enter your phone number and input the confirmation code you receive via text message.
- Allow phone permissions for location sharing (always), microphone and bluetooth. Please note that your location is only shared during an active emergency alert.
- Your account is now created.
Watch the video below for more help.
How to create your POM Safe Account
How to Connect your POM device
- Charge your POM until the center ring light glows green
- Take your POM off the charger
- Press the side button (next to the key ring holder) on your POM device 3 times. You should feel a vibration each time, then hear “Reset”
- Go to the POM app and click the circle on the top left that says “Connect POM”
- The app will search for your POM Safe. Keep them close to each other. This may take a few moments.
- Your phone will ask permission to pair. Select “yes” and your POM Safe should make a ringing tone. Select “Yes, my POM is ringing”
- Your POM Safe is now connected. Feel free to make a test call.
Watch the video below for more help.
To pair your POM device with your phone’s bluetooth for the first time, follow the steps below:
How to Connect your POM device
POM Safe Best Practices
Charge Your POM Safe Weekly
Charge your POM once a week until the center ring light is green.
Check Connection Frequently
Check your connection by tapping the center button, or by opening your app.
Turn POM Safe On to Reconnect After 2 Hours
If your phone is powered off, or your POM is out of Bluetooth range for more than two hours, your POM will power off to preserve battery life. Power POM back on before checking connection.
Keep App Running
Keep your app running in the background on your phone. It does not need to be on screen, but does need to be running to maintain connection.
Other Things to Note:
- A flashing POM Safe= A disconnected POM Safe! Make sure your phone and POM Safe are both are on and in range to reconnect.
- A blue light ring = Battery is getting low. Check your app for an exact percentage.
- If you turn your work phone off, turn your POM Safe off, too, to preserve battery! Keep your devices next to each other when you’re not working to remember to bring your POM Safe with you.
- Turn on your phone connection notification setting (top left corner -> settings in your app) to be notified if you ever disconnect from your POM Safe.
- Contact us for help at support@pomsafe.com.
POM Safe Best Practices
Subscription Information
POM Safe requires a subscription be purchased in order to gain access to our 24/7 POM Response Center, app updates, service and support.
Our dispatchers are standing by to relay vital information to emergency responders local to your location in the event of an emergency. While many 911 dispatch centers may not know the identity and location of a caller without verbal communication, the POM system will send vital information to live dispatchers at the tap of a button.
A phone call is also placed directly to our dispatchers through the POM without the need to unlock your phone or dial any numbers.
For more information about subscription pricing and services please contact support@pomsafe.com.
Subscription Information
Emergency Alerts
Emergency alerts
